Contact Us


Email reception@blueshieldfgp.com.au
Surgery Hours Monday – Friday 9:00am – 6:00pm
Lunch Break 1:00pm – 2:00pm
Saturday & Sunday Emergency cases only by appointment
After Hours

To arrange a home visit when the surgery is closed Please call Sydney Medical Service on AH (02) 8724 6300

In case of an emergency
Please            000
to arrange an ambulance

Change of Details

Please advise the receptionist of any change of details as soon as possible. This is very important so that the staff will be able to contact you if necessary for any health related matters.

Telephoning your doctor

Doctor on Duty will take phone calls that are related to you or your family’s health whenever is possible. If the doctor is with a patient you may need to leave a message with Reception Staff and Doctor will call you later. Tests Results, Referrals, Prescriptions, Medical Certificates are not given over the phone and booked appointment or walk in presentation is required for all of the above.

Facilities for the Disabled

The practice is wheelchair accessable with a lift from street level to the practive door. Any additional special needs can be discussed with the receptionist, practice nurse or the doctor.

Patient Confidentiality

Your medical records is a confidential document. It is the policy of this practice to maintain security of personal health information. It is only available to authorized members of staff.

Your Rights

If you are unhappy with any aspect of care within the practice, we would be happy to discuss this with you. Please feel free to approach Dr Kichkin or any of the receptionists. However, if you feel there is a need to speak to a third party you may prefer to contact the NSW Government centre for handling complaints.

Our Appointed AH Service is Sydney Medical Service .
Weeknights 6 pm until 8 am
Saturday from Midday to Monday 8 am.
Sunday and Public Holidays 24 Hours
Please note that the call centre is open two hours prior. 24 hours Interpreter Service 1300 131 450 Exists
When Our Practice is closed for Staff Development all urgent results will be directed to Sydney Medical Service and a Doctor or RN may call you re: follow up. Copies of all consults are sent to us for further review.

Dear patients,
Please be advised that due to the current economic climate with Medicare
rebates not substantially indexed for the past 30 years it is no longer financially
viable to bulk bill all patients at all times.
From 1 September 2023, all consultations with Dr Ata Kichkin, Dr Jonathan Barel,
Dr Pala and Dr Tim Lavery will incur private fees except for:

  •  Patients with pensioner’s card
  •  Patients with health care card
  •  Patients under disability pension
  •  Patients under 16 years old
  •  Patients with pressing financial circumstances.Please discuss billing
    with your doctor, and we are willing to accommodate.

For this above matter, please present your health care card/pensioner so we
can continue to bulk bill you.
Dr Kichkin will personally inform her long-term patients with complex and
chronic medical conditions about the coming fees.

For more information, please visit Fees or call us at
02 9553 7505. Thank you.